"Our free shipping exclude all bulky/heavy items and any body kit parts"
We process and ship within one to two business days. We ship by USPS, UPS & Fed Ex on specific items. We offer 1 day, 2 days and 3 days shipping to ensure you get your products fast!
GenX Performance DOES NOT REFUND SHIPPING CHARGES. If you modify, install, or alter the item in any form, we cannot accept it as a return, will not cover any expenses related to the product or installation, and you maybe be required to purchase a replacement.
The import market we deal in is currently one of the hottest cars right now on the market. What does that mean to you as a customer, hard to get product. GenX Performance distributors stocks thousands of vehicle specific parts for our lines we carry. Parts turnover is quick. So when you order from us we put you in line to receive the product if it is not in stock. Some specialty items may need to be ordered from overseas and can take 4-6 weeks for delivery. However if you order from us and a problem occurs, these are the steps to follow.
If you order a product, your credit card is charged immediately as stated above. We will notify you the status of the order and the product availability. If you choose to cancel the order after the same day we received or not during business hours when the order has been processed, a 5% cancellation fee will be charged and the remaining amount will be credited back to you. The Shipping Rates shown at time of checkout our dimensional rate only. If your shipment weight is too much then contact us for a shipping quote. If there is an error in the shipping rate quoted we will contact you and let you know of the changes. International orders (Outside the USA) are not automatically processed as we may require additional information from you.
If a product is ordered and not wanted, the UNUSED item can be returned for a 15% restocking fee (Restocking fee apply to heavy/bulky items, body kits & special order items due to most of those items come directly from the manufacture). Shipping is not refundable in either direction. All items wanting to be return MUST be reported within 30 days of the original invoice date. No items will be returnable after 30 days. All products shipped from GenX Performance distributors are shipped via UPS, FedEx or Freight and require a signature when delivered. Some packages shipped from the manufacturer may or may not require signatures for package release. FedEx, UPS, USPS and DHL have package pick up locations if you are unable to sign for the package. If the package is returned to GenX Performance or manufacturer, you will be responsible for the return shipping costs and pay a 15% restocking fee. These fees will be charged to your account on file.